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Customer Service
UK Payroll Associate
@Iipay
[Hiring] UK Payroll Associate @Iipay
Apr 01, 2025 - Iipay is hiring a remote UK Payroll Associate. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role requires owning and delivering the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service.
- Payroll delivery and service level management
- Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, coordinating the client’s requirements and managing the process.
- Scheduling and time management
- Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines and expectations.
- Escalating issues within the client and iiPay teams to meet and exceed agreed service level agreement.
- Operational excellence
- Striving to improve the systems, processes, and payroll delivery environment to maximize efficiency and accuracy.
- Maintaining a high customer satisfaction rating.
- Communication
- Managing and maintaining clear and informative communications to clients, implementation team, and client account managers.
- Country legislation knowledge
- Being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.
- Working closely with the implementations team to take on new payrolls and clients.
- Project delivery
- Owning or contributing to specific company projects such as improving and/or changing systems, processes, or functions within the business.
- Escalation and problem resolution
- Owning, managing, and resolving client escalations, seeking help and advice where needed.
- Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
Qualifications
- Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
- Proven track record of delivering UK payrolls whilst adhering to strict service level agreements.
- Competent with all UK complexities, including different terms and conditions and treatment of elements.
- Experience of different pension schemes, salary sacrifice schemes, and auto enrolment.
- Fully compliant with all UK legislation, statutory monthly and yearly requirements.
- Experienced in working with international clients both small and large (FTSE & Fortune 500).
- Ability to communicate clearly and gain trust with client contacts.
- Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
- Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
- Extremely organized and takes pride in standards of work.
- Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive.
- Intermediate to high Excel skills and capable of effectively and efficiently manipulating data within an Excel workbook.
Benefits
- Choice of working location (remote or local office where available).
- Competitive salary.
- Generous benefit package, including Cafeteria package and Private Medical Cover.
- Continuous development and financial assistance for education and professional memberships.
- Your birthday off!
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
