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Bilingual Voice Agent, Call Center Operations @TransUnion LLC

[Hiring] Bilingual Voice Agent, Call Center Operations @TransUnion LLC

Mar 25, 2025 - TransUnion LLC is hiring a remote Bilingual Voice Agent, Call Center Operations. đź’¸ Salary: unspecified. đź“ŤLocation: Costa Rica.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumers who use the TransUnion Services.

  • Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous)
  • Ability to learn and maintain a consistently high level of knowledge regarding TransUnion’s products, services, systems, processes, policy knowledge and tools
  • Provide an exceptional customer experience by anticipating needs and proactively resolving issues
  • Resolve all consumer queries with willingness, appropriate tone, and language within acceptable time frames
  • Educate customers/consumers on TransUnion products, processes, and applicable regulatory information
  • Accurately and efficiently capture all customer/consumer details and data relevant to the call
  • Maintain a solid understanding of US credit/financial principles
  • Adhere to established company processes and procedures when responding to support phone calls
  • Work with QA and team lead to improve individual performance based on feedback and coaching
  • Work according to all individual targets to achieve departmental service levels agreements
  • Perform other duties as assigned

Qualifications

  • Highest level of formal schooling for the specific region
  • 1 year Customer Service Experience in a contact centre environment, including inbound voice customer care/support (Outbound experience advantageous)
  • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
  • Excellent listening skills and the ability to deal with irate customers regularly
  • Ability to work remotely, independently, and have a strong sense of duty
  • A self-starter with strong initiative, with the ability to demonstrate a readiness to make decisions
  • Demonstrate attention to detail in all work completed
  • Collaborates well with others in a team-oriented environment
  • Proactively works to improve knowledge and adherence to company processes and procedures
  • Adapts well to change and can adjust priorities as needed
  • Displays effective time management skills
  • Highly computer literate

Requirements

  • This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management

Company Description

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

  • We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care
  • Through our acquisitions and technology investments, we have developed innovative solutions that extend beyond our strong foundation in core credit
  • Our solutions include areas such as marketing, fraud, risk, and advanced analytics
  • We call this Information for Good® — leading to economic opportunity, great experiences, and personal empowerment for millions of people around the world

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đź“Ť Be aware of the location restriction for this remote position: Costa Rica
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Bilingual Voice Agent, Call Center Operations @TransUnion LLC
Customer Service
Salary đź’¸ unspecified
Remote Location
Costa Rica
Job Type full-time
Posted Mar 25, 2025
Apply for this position Unlock 54,754 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Costa Rica
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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