Bilingual Health Care Customer Service Representative @State Collection Service Inc

[Hiring] Bilingual Health Care Customer Service Representative @State Collection Service Inc

Mar 31, 2025 - State Collection Service Inc is hiring a remote Bilingual Health Care Customer Service Representative. 💸 Salary: $17.00/hr with performance increases. 📍Location: USA.

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Role Description

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Bilingual Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast-paced, and in a team environment.

Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
Acts to gain payment or arrangement of payment on behalf of the client as appropriate
Follows client-specific protocols and policies when carrying out duties
Investigates and responds to client enquiries as needed
Enters and monitors payment arrangements
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications

1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills. The ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls

Requirements

Bilingual Remote: $17.00/hr with a $1.00 increase at 90 days AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
Non Bilingual Remote: $15.00/hr with a $1.00 increase at 90 days AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Benefits

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
Benefits eligibility is dependent upon FTE Status and Position

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Bilingual Health Care Customer Service Representative @State Collection Service Inc

Customer Service

Salary 💸 $17.00/hr with performance increases	Remote Location USA
Job Type full-time	Posted Mar 31, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Bilingual Health Care Customer Service Representative @State Collection Service Inc

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