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Customer Service
Benefits Representative
@GL Worldwide
[Hiring] Benefits Representative @GL Worldwide
Apr 05, 2025 - GL Worldwide is hiring a remote Benefits Representative. đź’¸ Salary: $50,000 - $100,000. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
A Benefit Development Specialist is responsible for delivering high-quality service and administrative support to clients, policyholders, and internal teams related to life insurance and employee/group benefit products. This role involves:
- Responding to inquiries, processing policy changes, assisting with claims and billing issues, and ensuring the accurate maintenance of policy records.
- Acting as a critical liaison between the customer and the insurance provider, helping ensure client satisfaction and retention.
Key Responsibilities
-
Customer Support & Communication
- Respond to incoming calls, emails, and support tickets regarding life and benefits policies in a timely, professional, and empathetic manner.
- Educate policyholders, HR administrators, and brokers on plan details, claims processes, and eligibility requirements.
- Provide detailed explanations of policy provisions, billing procedures, coverage levels, and benefit options.
-
Policy & Enrollment Administration
- Process policy changes, including beneficiary updates, coverage adjustments, cancellations, and reinstatements.
- Support open enrollment activities by updating systems and confirming accuracy of benefit elections.
- Ensure timely and accurate data entry and documentation in policy administration in company systems.
-
Claims & Billing Support
- Guide policyholders and administrators through the claims process, ensuring all documentation is collected and submitted correctly.
- Resolve issues related to premium payments, invoice discrepancies, and employer billing accounts.
- Coordinate with the billing and claims teams to ensure smooth resolution of customer concerns.
-
Documentation & Reporting
- Maintain thorough and organized records of customer interactions, policy updates, and service resolutions.
- Generate reports related to client service metrics, open cases, and policy activity to identify trends and areas for improvement.
- Assist with compliance documentation to meet internal standards and external regulatory requirements.
-
Team Collaboration
- Work closely with internal departments Sales, Claims, and Legal to address customer needs effectively.
- Participate in training and cross-functional meetings to stay up to date on product changes, system updates, and best practices.
- Support team performance goals and contribute to a positive, solutions-oriented culture.
Qualifications
- Experience in a customer service, benefits administration, or insurance support role (life/health insurance is a plus but not required, we train new hires).
- Working knowledge of life insurance and group benefits.
- Experience with Zoom and insurance administration platforms.
- Life & Health insurance license (required).
Skills & Competencies
- Strong verbal and written communication skills with a customer-first attitude.
- Attention to detail and accuracy in handling sensitive customer and policy data.
- Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
- Solid problem-solving skills and sound judgment when handling escalations.
- Team player with a proactive approach to learning and service improvement.
Preferred Attributes
- Familiarity with local jurisdiction, government, and other regulations impacting group life and benefit policies.
- Experience supporting policy/benefits clients.
Benefits
- Uncapped commission
- Comprehensive health, dental, and vision plans
- Performance incentives
- Generous paid time off and holiday schedule
- Career development programs and licensing processing assistance
- Remote work flexibility
Experience Requirements
- Entry Level
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$50,000 - $100,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
