[Hiring] Automotive Technical Support Advisor @MSX International
Mar 26, 2025 - MSX International is hiring a remote Automotive Technical Support Advisor. 💸 Salary: up to £31,000 per year. 📍Location: UK.
Role Description
As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.
- Accept incoming enquiries from Authorised Repairers and other customers
- Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
- Record data into a computer system, provide vehicle and concern details if and when required about any particular case
- Maintain an acceptable level of quality and response rate
- Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
- Liaise with Dealer / personnel staff at all levels
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
Qualifications
- Dealer Technician with workshop experience
- Would suit a newly qualified technician that is keen to develop their skills, or someone that wants to retain their technical knowledge but leave a workshop environment
- Technical further education at suitable grades (e.g., City and Guilds or NVQ L3); high voltage IMI level 3 would be advantageous (but not essential)
- Customer service experience would be an advantage, however not essential
- Must be prepared to travel if required for up to one week at a time as requested by Project Management
Benefits
- Up to £31,000 per year
- 25 days annual leave per year + bank holidays
- Cash back health care scheme
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
- Potential to progress within the company, with global opportunities updated regularly
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
up to £31,000 per year
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
