Back to Remote jobs >
Customer Service
API/Integrations Support Specialist
@Ottimate
[Hiring] API/Integrations Support Specialist @Ottimate
Mar 25, 2025 - Ottimate is hiring a remote API/Integrations Support Specialist. 💸 Salary: unspecified. 📍Location: Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Integration Support. You will be responsible for addressing general inquiries, providing technical assistance, and ensuring customer satisfaction with the API and CSV integrations we support. This role involves collaboration with both the Support group and specialized teams.
- Member of Integration Support Group supporting CSV and API questions and issues.
- Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
- Collaborate with team members within the team to address customer inquiries and issues together.
- Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.
- In most cases, after a short period of time, expansion into other support areas is likely, based on business needs.
- Work closely with your respective team members to provide support in these additional areas.
- Collaborate with subject matter experts in specific areas to address complex customer issues.
- Escalate issues to engineering through the Jira platform and maintain ownership through resolution.
- Seek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issues.
- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.
- Escalate issues to higher-level team members or leads, as needed.
Qualifications
- Advanced English level.
- Previous experience in a customer-facing role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar.
- Basic understanding of technical support concepts and troubleshooting techniques.
- Basic understanding of SaaS integrations via API and CSV.
- Strong communication skills with the ability to convey technical information clearly and concisely.
- Collaborative mindset and willingness to seek assistance and guidance when needed.
- Familiarity with Accounting terminology is a plus.
- Experience with Quickbooks Desktop, Quickbooks Online, Netsuite, Intacct, and/or Acumatica is a plus.
- Experience with tools like Postman, Insomnia or other web testing tools is a plus.
Company Description
Similar Remote Jobs
More jobs at Ottimate
-
Software Development unspecified IndiaMar 24, 2025
More Customer Service jobs
-
Customer Service $60k - $70k plus equity USAMar 27, 2025 -
Customer Service unspecified Northern America, EuropeMar 27, 2025
-
Customer Service competitive base salary and performance-based bonus USAMar 27, 2025
More jobs in Mexico
-
Software Development unspecified MexicoMar 27, 2025
-
All others unspecified MexicoMar 27, 2025
-
Software Development unspecified MexicoMar 27, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,525 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
