[Hiring] Working Student - Customer Support @Ablefy

Role Description

• Handle incoming collections cases (email, chat) within SLA, according to defined procedures
• Manage payment reminders, failed payments and payment plan arrangements
• Prepare and process Inkasso handovers and stops
• Cover payer cases during absences
• Phone support
• Maintain and correct collections documentation for the knowledge base and the planned dunning assistant
• Take on new customer support tasks as Support's scope develops

Qualifications

• German C1 or higher, spoken and written (phone with German consumers)
• English B2 or higher
• Written precision: clear, correct customer communication under pressure
• Process discipline: follows procedures exactly, documents decisions
• Strong numerical accuracy: reconciles payment states without errors

Requirements

• Studies in business, law or economics; accounting or receivables exposure; prior customer service or e-commerce experience; Salesforce exposure
• Calm with frustrated customers
• Firm on decisions without escalating tone
• Asks early instead of guessing
• Adapts when priorities shift

Benefits

• The chance to take on responsibility from day one and actively contribute to our team's success
• An inspiring work environment with flat hierarchies and room for creative ideas
• Opportunities for professional and personal growth in the SaaS space
• Paid vacation, so you get the rest you need