[Hiring] Customer Support @voize

Role Description

As a Working Student in Customer Support at voize, you do the same work as our full-time Customer Support Managers; just part-time, built around your studies. You are responsible for delivering a consistently excellent customer experience across our inbound channels:

• Voice
• Chat
• Email

You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.

Your shifts focus on evenings and weekends — the hours when nurses still need us and your coverage matters most.

Qualifications

• Currently enrolled as a student (Bachelor's/Master's) — active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset.
• First customer-facing experience through working student jobs, internships, hospitality, retail, volunteering, or similar.
• Excellent, empathetic communication skills.
• Structured problem-solving abilities.
• Comfort with technical topics (high level).
• Reliable availability for a rotating shift schedule with evening and weekend coverage.
• Ownership and reliability.
• Fluent German (C2) for customer communication, and solid English for internal collaboration.

Requirements

• Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift.
• Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
• Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
• Partner closely with Technical Support on more complex issues.
• Handle escalations calmly and effectively, balancing urgency with quality and customer trust.
• Create and improve documentation (FAQs, macros, internal playbooks, handovers).
• Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time.

Benefits

• Flexible working hours.
• Reimbursement of the “Deutschlandticket”.
• 25 days of vacation – and your birthday off.