[Hiring] Website Onboarding Specialist @Housecall Pro

Role Description

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our website offerings. You bring great communication, attention to detail, and technical expertise to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day

• Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones.
• Execute the end-to-end build and launch of Pro websites using established templates and design guidelines, ensuring mobile and tablet layouts are verified before publishing.
• Perform technical implementation tasks including domain configuration, digital security protocols, and third-party integrations.
• Optimize digital content for search engine visibility and accessibility to ensure maximum online reach for our Pros.
• Configure and test HCP platform integrations to ensure seamless connectivity between the Pro’s website and their business operations.
• Maintain accurate and timely documentation of project stages and Pro interactions within our CRM.
• Manage a high-volume pipeline of cases, prioritizing tasks to meet defined service level agreements (SLAs) ensuring sites are published within defined timeframes.
• Perform quality assurance audits to ensure alignment with brand standards and technical requirements.
• Proactively communicate with Pros to resolve blockers, collect outstanding assets, and confirm sites are ready to go live.

Qualifications

• 1+ year of experience in website design, along with experience in customer success, implementation, or account management.
• Bachelor's degree or equivalent work experience.
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets).
• Strong communication and interpersonal skills to effectively engage with Pros.
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce).
• Ability to work independently and as part of a team in a fast-paced environment.
• Must have access to two monitors to perform duties effectively.
• Exceptional attention to detail and organizational skills.

Requirements

• Ability to follow specific directions while adapting to changing business needs.
• Experience using AI tools to increase quality and efficiency of work.
• Thirst for personal development and a desire to learn and grow.
• Strong problem-solving skills and the ability to understand customer needs.
• Empathy for small business owners and the patience to translate their vision into a polished digital presence.
• Resilience when receiving feedback and a track record of applying it to improve your craft.

Benefits

• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• A culture built on innovation that values big ideas, no matter where they come from.

Company Description

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

• We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe.
• If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.