[Hiring] Voice Message Intake Assistant @HRS Talent Solutions

Role Description

A customer leaves a voice message outside a support team's live coverage. The Voice Message Intake Assistant listens through the employer's approved online system, captures the request accurately, and routes it to the correct team. This part-time remote role supports customer service with practical office administration. You will not diagnose a problem from a short message, call someone back without authorization, or treat an uncertain transcription as a confirmed fact.

Part-time remote work at $28 per hour. A private home office or similar quiet space supports careful listening. The employer will confirm the coverage schedule and equipment.

• Hear the request, preserve the uncertainty.
• A caller may speak quickly, leave a partial account number, or mention several issues.
• Listen again within the approved system and record only what you can verify.
• If a name or number is unclear, flag it rather than guessing.
• A voicemail may ask for a specific callback time; note it as a preference, not a confirmed appointment.
• If an urgent issue meets the employer's escalation rules, route it immediately to the designated person.
• Your case note should identify the message date, contact route, main request, and next owner.
• Avoid copying unnecessary private content into a broad team channel.
• If the caller already submitted an online form, link the two contacts when the matching rules support it.

What the work may include:

• Review assigned messages in the approved voice system.
• Match a caller to an existing online record when possible.
• Summarize the actual request without inventing missing details.
• Note a stated contact preference and time zone.
• Send urgent matters through the prescribed escalation route.
• Create or update a case with a clear next owner.
• Protect recordings and personal details under company rules.

Previous customer service or office administration experience helps, but is not required. The employer will train a beginner on its case categories, privacy practices, and callback process. You should be comfortable listening carefully and writing short factual notes. A role-specific headset or system requirement will be explained by the hiring company.

• A voice message may include background noise or a caller who speaks on behalf of someone else.
• Do not assume you can discuss the underlying account with that person.
• Record the request and use the employer's verification path for any reply.
• If a number is repeated twice with a difference, flag the uncertainty rather than selecting the clearer-sounding one.
• The team may provide a standard way to tag unclear audio for another listener.
• Some callers leave a sequence of short messages. Check for the same reference and timing before opening several separate cases.
• The later message may add a detail or correct an earlier statement. Keep the sequence intact.
• If the caller reports an emergency, follow the employer's urgent-message procedure and avoid offering advice outside the role.
• You may work from a designated queue with limited hours; at the end of coverage, leave pending items and their owners visible so the next person can continue.
• The goal is an accurate written starting point for the qualified support colleague.
• If a return call is authorized, the owner will use the approved contact route.
• Your notes should help them know what the caller asked without forcing a guess from an imperfect recording.

Qualifications

• Show a time you summarized a spoken request for someone else to act on.
• School, volunteer, and paid examples can be useful.
• You do not need formal call-centre experience.

Requirements

• Applicants invited to proceed may be asked to complete an application through the hiring company’s website.
• The support team will explain how its messages are assigned.