[Hiring] Visual Interpreter @Aira Tech Corp

Role Description

Aira is visual interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. Our service is live, human-to-human professional assistance for people who are blind or have low vision.

The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers and assist with real-time tasks in countless unique scenarios.

Objectives of this Role:

• Embody the Aira brand by always being helpful, consistent, creative, and kind.
• Provide an exceptional customer experience by utilizing training and tools efficiently and accurately.
• Contribute to the organization’s growth and success by supporting other Visual Interpreters.
• Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.

Responsibilities:

• Clearly and accurately present on-demand visual information to blind and low vision customers.
• Consistently answer calls while scheduled.
• Display a composed and professional demeanor that inspires trust.
• Engage and support the team by participating in team-building exercises.
• Maintain strict data privacy standards and confidentiality.
• Maintain regular and consistent attendance and punctuality.
• Follow all of Aira’s policies and procedures.
• Anticipate Explorers’ needs and provide exceptional customer experience.
• Seek and act on constructive feedback.
• Demonstrate the ability to adapt to uncertainties or changing priorities.
• Work effectively with all people equitably.
• Make timely and quality decisions to improve productivity.
• Develop and maintain effective working relationships with team members and Explorers.
• Set high standards of performance for self and others.
• Assume responsibility and accountability for completing assignments successfully.
• Follow Visual Interpreter Code of Professional Conduct.

Qualifications

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Legal right to work and presence in the United States or Canada.
• A private workspace with no background noise.
• Use of headphones with a noise-canceling microphone attached.
• Minimum internet speed of 50 Mbps.

Requirements

• Is an enthusiastic, eager, and articulate communicator.
• Is mission-driven, and has innate problem-solving skills.
• Adapts well to new technological systems and processes.
• Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
• Has strong spatial awareness and a keen sense of direction.
• Has strong investigative research skills.
• Utilizes creative problem-solving skills and thrives under pressure.
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
• Has a strong attention to detail.

Benefits

• $20 base rate + shift differentials.
• Company issued laptop.
• $400 technology stipend per year.
• PTO.
• Access to Medical, Dental and Vision benefits.
• 100% remote work - always was, always will be.
• Supportive, integrated team environment with ongoing training opportunities.
• Paid training.