[Hiring] Virtual Patient Registrar @HCA Mission Hospital - Memorial Campus

Role Description

As a Virtual Registrar, you will be responsible for timely and accurate virtual patient registration in a virtual setting. You will also interview patients for all pertinent account information and verify insurance coverage.

• Greet every patient promptly through the Virtual Registration Assistant.
• Interview patients to obtain account information, verify insurance coverage and obtain pre-certification/authorization.
• Maintain a professional image through appearance and communication.
• Demonstrate excellent customer service.
• Ensure charts are completed and accurate.
• Calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Answer any questions and explain policies clearly.
• Process patient charts according to virtual flow needs and established productivity standard.
• Work with physician offices and ancillary departments, providing information when necessary and forwarding relevant documents.

Qualifications

• High School Diploma or GED preferred
• 1 year of related experience required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Company Description

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.