[Hiring] Virtual Night Receptionist @Staffstream

Role Description

Staffstream is hiring a Virtual Night Receptionist for an independent South Australian accommodation business run by a hands-on, hospitality-first owner. After years of operating a small motel, the business is opening a new 49-room property.

The property runs on Cloudbeds with fully integrated digital locks, allowing guests to check in, verify their ID, and access their rooms without a staffed front desk. Overnight, the phones still ring with:

• International travel agents calling from other time zones
• Guests arriving late
• Occasional guest inquiries about forgotten room PINs

You'd be responsible for looking after the front desk remotely while the property is unstaffed, handling:

• Guest calls
• Emails
• Booking enquiries
• Remote room access
• Reservations in Cloudbeds through the night

This is a phone and computer-based role, and you won't need to be on camera. This role is open to candidates based in the Philippines.

Worth knowing upfront: this is a night shift role, and you'll be the only person looking after the front desk while the property is unstaffed. The business needs someone who:

• Already knows Cloudbeds well
• Stays calm when something goes wrong at 2 AM
• Makes good decisions without a manager sitting next to them

Qualifications

• Proven experience in a hotel front desk, reservations, or remote guest services role for a multi-room hotel or accommodation property
• Hands-on Cloudbeds experience, including creating reservations and navigating the system
• Excellent spoken and written English
• Sound judgement when handling complaints and urgent situations
• Calm under pressure
• Warm and guest-focused attitude
• Alert and reliable with consistent responsiveness
• Self-directed and trustworthy
• Availability to work a permanent night shift
• A reliable home internet connection plus a backup internet and power setup

Requirements

• Night audit experience (nice to have)
• Experience with integrated digital lock systems, such as Salto
• Experience with Stripe or other online payment processing
• Experience with another hotel PMS, such as Opera Cloud, Mews, or RMS
• Experience supporting Australian hotels or guests
• Experience looking after multiple properties within an accommodation group

Benefits

• This role is open to Philippines-based candidates
• Working full-time, fully remote, on a night shift
• This is a phone and computer-based role, and you won't need to be on camera
• The overnight reception line is diverted to you
• Reports to the Owner and the on-call Duty Manager
• Your main tools will be Cloudbeds, the integrated digital lock system, and the phone and email channels