[Hiring] Virtual Customer Success Specialist @AIL

Role Description

AO Globe Life is expanding our remote team and currently hiring. This opportunity suits recent or soon-to-be graduates in business, marketing, or communications, along with anyone who enjoys working in a people-focused, service-driven environment. With full training, inbound client leads, and an established mentorship program, you can build a long-term, meaningful career from anywhere in the U.S.

In This Role, You Will:

• Engage in ongoing training, mentorship, and professional growth
• Develop strong, long-term relationships with clients
• Conduct virtual consultations with clients via Zoom
• Guide clients through enrollment with clarity and professionalism
• Focus on delivering excellent, client-centered service
• Handle documentation accurately and stay on top of follow-ups
• Guide individuals and families through personalized supplemental benefit options

Qualifications

• Reliable internet connection and Windows-based laptop or PC with webcam
• Prior customer service or consultative experience is a plus, not required
• Excellent interpersonal and communication abilities
• A heart for helping people and supporting a purpose-driven mission
• Ability to obtain any necessary licenses, if applicable to the role
• Comfortable in virtual meetings and using digital tools
• Work authorization in the United States
• Self-driven, organized individuals comfortable working independently

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• Weekly pay tied to performance
• Supportive, people-first team culture
• Fully remote with a flexible schedule
• No cold outreach — leads are inbound
• Growing income through renewals
• Monthly and quarterly performance bonuses
• Complete training and licensing support provided
• Equity opportunity (3%) for those who qualify
• A clear path toward leadership roles

Company Description

For more than 70 years, AO Globe Life has served union members, credit union clients, and veterans nationwide by providing supplemental benefits that help protect working families. As a remote-first organization, we are committed to integrity, flexibility, and empowering our team members to build meaningful careers.