[Hiring] Videophone Customer Care Agent @CaptionCall by Sorenson

Role Description

This position is open to candidates residing in all states except Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, New York (with the exception of Rochester), and Washington.

Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include:

• Account management
• Giving basic customer support
• Troubleshooting
• Providing training to customers on products and services to achieve a high level of customer satisfaction

Qualifications

• Must be fluent in American Sign Language (ASL)
• High School diploma or better
• 1 year of Customer Service or equivalent experience

Requirements

• Professional and courteous phone and electronic communications presence
• Ability to write simple correspondence
• Ability to effectively present information during one-on-one and small group situations
• Good customer service skills and knowledge of principles and processes for providing customer services
• Strong active listening skills
• Able to complete work assignments independently or with minimal supervision
• Effective case and time management
• Detail-oriented and proficient at multitasking
• Strong adaptability and capacity to work in fast-paced environments
• Basic comprehension and application of using computers in an MS Windows environment
• Typing speed of 45+ wpm
• Positive attitude, team player, and good interpersonal communication skills

Benefits

• Punctual and reliable attendance
• Ability to sit and/or stand at a desk and work with a computer for extended periods
• Ability to sign using ASL for extended periods
• Ability to lift and move equipment 30-50 lbs
• Flexibility with shifts, including day, night, weekend, and holiday shifts
• At-home employees require a high-speed internet connection and a confidential working space
• Workstation must have an Ethernet connection

Company Description

Our Mission: Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

• One of the world’s leading language services providers
• Combines patented technology with human-centric solutions
• Strives to increase diversity, equity, inclusion, and accessibility for underrepresented people
• Offers communication solutions for all: call captioning, video relay services, sign language and spoken language interpreting, translation, real-time captioning, and post-production language services
• Supports employment opportunities for diverse employees, customers, and communities
• Minority-owned company committed to expanding opportunities for underserved communities