[Hiring] Vet Clinic Retention Associate @Vetcove

Role Description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals. This is achieved through a variety of holistic methods including:

• Strategic outbound calling
• Community events
• Educational courses & webinars
• Ambassador program
• Email campaigns
• Reporting
• Collaborative content

This role constitutes a vital piece of the overall customer experience journey, so candidates will work closely with both the Customer Experience team as well as the Sales & Growth team.

The ideal candidate is a proactive self-starter who thrives in a team environment and is excited by the challenge of proactively engaging with our customer base.

Qualifications

• Bachelors Degree
• 1-3 years of relevant, customer facing work experience
• Excellent written and verbal communication skills
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to help our customers succeed
• A positive attitude and one-for-all team mentality
• Ability to give highly engaging presentations and demos
• Experience on tech platforms a plus
• Veterinary Industry experience strongly preferred

Requirements

• Strategically identify clinics who may be slipping away as an active customer
• Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
• Train, educate, and develop existing Vetcove users
• Field concerns and objections in a level-headed and compassionate manner
• Create engaging content that educates and supports all veterinary professionals
• Engage in highly analytical and critical thinking
• Solicit feedback from our customers
• Work cross-functionally with various teams
• Help to continuously develop and expand processes

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

The typical base pay range for this role across the U.S. is: $50,000/year - $75,000/year + bonus + equity + benefits.

For Colorado, the salary range is: $55,000 - $70,000 + bonus + equity + benefits.

Company Description

Vetcove is a fast-growing, mission-driven company backed by Y Combinator and top venture investors in Silicon Valley, New York, and Miami. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care.