[Hiring] Unit Manager @Symetra

Role Description

As a Unit Manager, you will be responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees.

• Provide employees with coaching, feedback and developmental opportunities and building effective teams.
• Set clear expectations and hold employees accountable for performance.
• Oversee training and development of employees and make effective staffing decisions.
• Build appropriate bench strength and ensure employees adhere to legal and operational compliance requirements.
• Provide coaching, direction and leadership support to team members to achieve employee, business and customer results.
• Challenge and inspire employees to achieve business results and motivate them through leadership and by celebrating successes.
• Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Define short-term goals and objectives for their work group.
• Effectively communicate unit/department/company goals to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
• Manage essential support functions and special projects as needed.
• Assist in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Qualifications

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast-paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience preferred.
• Previous customer service experience required.
• Previous Life Insurance experience preferred.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Compensation

$66,100 - $110,100 annually plus eligibility for Company Annual Bonus.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g., through use of a false identity.