[Hiring] Ukrainian Speaking Customer Service Specialist @Mplus MENA

Role Description

We are now looking for Ukrainian-speaking Customer Service Representatives (m/f/d) for the Flixbus Inbound Project – one of the leading brands in European long-distance travel. In this role, you will be the first point of contact for Flixbus passengers, assisting them with friendliness, empathy, and professional solutions.

• Handling Flixbus customer inquiries via phone and email.
• Responding to questions about bookings, schedules, baggage regulations, etc.
• Resolving customer issues, complaints, or rebookings.
• Documenting customer interactions in the CRM system.
• Collaborating with other departments to ensure smooth service operations.

Qualifications

• Fluent Ukrainian (spoken and written).
• Proficiency in English (minimum B1 level) – required for training and system navigation.
• Previous experience in customer service, especially in travel/tourism, is a plus.
• Digital affinity and confident use of standard PC applications.
• Independent, structured, and solution-oriented working style.
• Strong customer focus, patience, and excellent communication skills.

Benefits

• 100% home office – work conveniently from anywhere in Georgia.
• Work on a reputable international project.
• Comprehensive training and ongoing support.
• Attractive salary and bonus.
• State social security & private health insurance from day one of training.
• Clear career advancement opportunities in a dynamic company.