[Hiring] Trust & Safety Representative @Timeleft

Role Description

Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible.

As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.

This is a remote freelance position, working Tuesday to Saturday from 09:00–18:00 PHT (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.

Key Responsibilities

• Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines
• Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts
• Handle user appeals fairly and document the reasoning behind every decision
• Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager
• Log moderation actions accurately so our reporting and audit trail stay clean
• Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
• Take part in weekly calibration sessions to keep decisions consistent across the team

Qualifications

• Sound judgement and consistency, even when reviewing hundreds of cases a day
• Emotional resilience — you'll be exposed to sensitive content daily as part of the role
• Clear, calm written communication, especially when explaining decisions to users
• Attention to detail and discretion with sensitive user data
• Comfortable working independently in a remote, fast-paced environment
• Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
• Additional languages — French, Spanish, Portuguese or German — are a plus

Requirements

• Previous experience in content moderation, Trust & Safety, or a frontline support role is required
• Fluency in English is essential

Recruitment Process

• Preliminary questions - You will receive a short list of questions to answer. This step helps evaluate your motivation and basic Trust & Safety background.
• Introduction Call (15min) - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about you.
• Case Study - Practical exercise to evaluate your skills.
• Final Interview (30-45min) - A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.