[Hiring] Triage Specialist @Eye Care Partners Career Opportunities

Role Description

This position is remote, but employee must be based in Cincinnati.

• Manage calls and questions from patients in a timely and orderly fashion.
• Prioritize calls from patients and staff based on severity of request and need.

Demonstrates quality patient service during interactions with patients, coworkers, and vendors:

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
• Meets attendance and tardiness expectations.
• Is dependable; follows policies and procedures.
• Maintains professionalism in interactions with patients and coworkers.
• Performs quality work and consistently exhibits initiative.

Essential Duties and Responsibilities

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
• Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
• Schedule return appointments.
• Daily monitoring of NextGen task basket.
• Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
• Provide timely call back to all patient voice mails in triage mailbox.
• Fax and electronically send items to pharmacy or physicians offices as requested.
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Other duties as assigned.

Qualifications

• High school graduate with computer experience.
• At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills.
• Preferably, extensive ophthalmic/optometric experience.

Requirements

• Must receive or maintain OSC or higher licensure.

Company Description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.