[Hiring] Triage Nurse @State of North Carolina

Role Description

The Triage Charge Nurse provides comprehensive clinical care through assessment, intervention, coordination, and education to promote offender health and safety. Key duties include:

• Conducting telehealth triage via telephone or video consultations.
• Evaluating medical complaints and formulating timely nursing responses.
• Performing accurate clinical assessments by integrating subjective symptoms with objective findings.
• Applying sound nursing judgment and operating independently within the scope of the Nurse Practice Act.
• Supporting continuity of care by developing and implementing care plans based on established protocols, provider guidance, and facility policy.
• Assisting with urgent care and administering medications.
• Coordinating follow-up care and responding to medical and mental health emergencies.
• Providing education on chronic disease, communicable conditions, treatment compliance, and preventive health measures.
• Collaborating closely with providers, dental, and behavioral health teams.
• Documenting and reviewing triage encounters and clinical actions.
• Maintaining accurate and up-to-date nursing records.
• Generating routine reports related to clinical volume, case types, and performance metrics.
• Providing education and training for the triage team.
• Reporting clinical concerns to the appropriate clinical chains of command.
• Assisting in orienting and mentoring nursing staff.
• Delivering on-the-job training and supporting quality assurance initiatives.
• Modeling professionalism and providing compassionate support to patients and families.

This role is primarily remote; however, occasional onsite work, mandatory facility orientation, and travel to correctional facilities may be required based on orientation needs, program, and operational needs.

Qualifications

• Licensed to practice as a Registered Nurse in the State of North Carolina.
• Strong knowledge of professional nursing practices, pharmacology, physical assessment, and patient safety.
• Documented ability to interpret and convey complex clinical information clearly and confidently both orally and in writing.

Requirements

• Ability to think critically and make evidence-based decisions.
• Strong organizational skills and a systematic approach to service delivery.
• Ability to prioritize under pressure.
• Willingness to work any shift, weekends, or holidays as needed with limited supervision.

Benefits

• Health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave for eligible employees.

Company Description

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervise sentenced people in the community.