[Hiring] TikTok Customer Success Specialist @Envision Horizons LLC

Role Description

We’re seeking a highly organized, detail-oriented TikTok Shop Operations Coordinator to support day-to-day operations across TikTok Shop client accounts. This role sits at the intersection of shop management, content compliance, and campaign execution.

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution.
• Write and optimize product listing (PDP) copy and imagery to meet TikTok Shop content and compliance standards.
• Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other key KPIs.
• Assist with resolving listing, inventory, fulfillment, returns, and policy-related issues.
• Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform-support cases.
• Help ensure product information, creative assets, prices, inventory levels, and product attributes are accurate and current within TikTok Shop.
• Support documentation of processes, recurring issues, resolutions, and standard operating procedures.
• Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks in TikTok Shop.
• Coordinate requests for required product information, imagery, claims support, documentation, inventory details, and creative assets from internal teams and clients.
• Help set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and other merchandising initiatives.
• Conduct basic competitive, product, keyword, and trend research to support listing optimization, content recommendations, and promotional planning.
• Flag potential listing-compliance, product-content, pricing, or catalog-quality concerns to the relevant internal owner.
• Review client call notes and internal discussions, then convert clear action items into Asana or a similar project-management platform.
• Track tasks, owners, due dates, and dependencies; follow up with internal teams to keep deliverables moving.
• Coordinate requests among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams.
• Help ensure TikTok Shop execution is aligned with broader client priorities.
• Surface cross-channel dependencies or risks.
• Maintain accurate project trackers and provide regular status updates to the Account Manager and relevant internal stakeholders.
• Build and maintain recurring performance reports, client dashboards, trackers, and reporting sheets.
• Compile TikTok Shop data related to sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop-health indicators.
• Support the preparation of client updates, QBR materials, meeting agendas, and presentation slides.
• Draft clear, concise internal and client-facing status updates for Account Manager review.
• Help connect TikTok Shop performance and operational learnings to broader Amazon and e-commerce conversations.
• Maintain organized records of client requests, decisions, deliverables, and next steps.

Qualifications

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing.
• At least one year of hands-on TikTok Shop experience required, including familiarity with TikTok Seller Center.
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop.
• Strong written and verbal English communication skills.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines.
• Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel; experience with Asana and Slack is a plus.
• Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred.
• Able to work effectively with cross-functional and global teams.
• Bachelor’s degree or equivalent relevant experience.

Nice to Have

• Experience with TikTok Shop-adjacent tools (TikTok integration tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, Reacher).

Benefits

• Culture-Driven: Our values are the foundation of every win and the reason our team stays and grows.
• Empowered Growth: Open leadership, mentorship, and real opportunities for upskilling and career pathing.
• Opportunity for Impact: Small enough that your voice matters and big enough to work with the world’s most exciting brands.
• True Flexibility: Design your workday around life, with both remote autonomy and collaborative energy.