[Hiring] Temporary Customer Service Specialist @Lockton

Role Description

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season! As part of Lockton’s BCInsourcing team, you’ll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company’s annual enrollment period.

After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

Qualifications

• Customer-focused and committed to providing a positive employee experience
• Clear, confident, and professional communicators
• Comfortable communicating with customers by phone for extended periods
• Highly proficient with computers, keyboards, headsets, and multiple technology platforms
• Comfortable navigating computers, Google platforms, and other communication tools
• Professional, dependable, and solution-oriented
• Able to learn new systems and processes quickly
• Available to work 40 hours per week for the entire assignment

Requirements

• Licensed Life & Health Insurance Professionals: $22.00–$24.00 per hour
• Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00–$21.00 per hour
• Full-time attendance and commitment are required for the duration of the assignment
• Attendance is essential during both training and the enrollment period
• Temporary applicants must reside in one of our approved work states

Benefits

• Paid training – Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires
• Competitive hourly pay – Temporary W-2 position with weekly pay
• Consistent schedule – Monday through Friday with no weekend requirements
• Company-provided equipment – Equipment needed to perform the role will be provided
• Supportive team environment – Join an experienced team dedicated to helping employees successfully navigate their benefits
• Bonus opportunities
• Retention Bonus: $100–$200 VISA Gift Card (for meeting end-of-assignment expectations)
• Referral Bonus: $100 VISA Gift Card for each hired referral