[Hiring] Team Member Service Center Specialist I @Hackensack Meridian Health

Role Description

This position is the initial point of contact providing frontline support on team member questions related to general Human Resources policies, practices, and procedures. This position is responsible for assisting with the administration of daily operations within the Team Member Service Center. The position will have access to confidential records and provide exceptional customer service to former, current, and future team members. This is a remote position.

A day in the life of a Team Member Service Center Specialist I at Hackensack Meridian Health includes:

• Answers team members' questions regarding general HR policies and procedures, in adherence to established Service Level Agreement.
• Records all employee inquiries in PeopleSoft case tracking system.
• Handles routine questions received from the phone, email or self-service cases.
• Provides backup support for Reception position.
• Performs other administrative duties as assigned.
• Adheres to TM Service Center standards and practices.

Qualifications

• Associate's degree in a related area or equivalent experience.
• Minimum of 1 year of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within HR.
• Possesses beginning to working knowledge of general HR topics.

Requirements

• Bachelor's degree (preferred).
• Experience in HR (preferred).
• Experience in PeopleSoft (preferred).
• Experience in Shared Services environment (preferred).
• Experience working with HR and/or case management systems (preferred).
• Experience in healthcare (preferred).

Benefits

• Comprehensive benefits package, including health, dental, and vision.
• Paid leave.
• Tuition reimbursement.
• Retirement benefits.

Company Description

At Hackensack Meridian Health, we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.