[Hiring] Telemedicine Care Coordinator @Iris Telehealth

Role Description

This is a fantastic full-time, remote opportunity. The overnight shift schedule for this position is Sunday-Thursday, 10:45 PM – 7:15 AM Central Time.

You are a customer-service natural with the EQ to prove it. You're able to swiftly schedule multiple patients an hour, provide basic technical support, and do so in a way that brightens people's day. You take our mission personally and relish being on the front lines and getting people the care they need, when they need it. In fact, white-glove service doesn't even begin to describe what you bring to the table.

The Telemedicine Care Coordinator is often the first voice a hospital staff member hears when they need to get a patient in front of a psychiatric clinician, and how quickly and smoothly that happens can make all the difference for someone in crisis. By keeping scheduling running seamlessly, you help make sure psychiatric care is available at partner hospitals around the clock, not just during standard business hours. Your work behind the scenes is what allows Iris Telehealth to deliver on our promise of timely, high-quality telepsychiatry to the communities we serve.

As Telemedicine Care Coordinator, you will schedule patients for virtual visits by coordinating with our partner's various hospital staff. You'll gain experience working with psychiatric clinicians and using Electronic Medical Record (EMR) systems.

In this role, you will:

• Call hospital staff to schedule new and follow-up video appointments/consults
• Answer all incoming calls, using hold as needed when multiple calls come in at once
• Communicate schedule to the on-call clinician via text message
• Maintain scheduling software while making minimal errors
• Use a friendly, helpful and welcoming manner on all calls
• Demonstrate resourcefulness with planning and implementing the coordination of patient care
• Provide basic technical support to hospital staff as needed
• Other tasks as needed

Qualifications

• 1-2 years of customer service, reception, or call center experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years.
• Experience using communication software
• A demonstrated interest in the healthcare field, customer service, or call center work
• A proven track record in customer service
• The ability to work with minimal supervision
• The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs)
• Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality
• Excellent decision-making, communication, and organizational skills
• The ability to perform multiple tasks in a busy, ever-changing environment
• Technical proficiency with EMR or other healthcare software experience (preferred)
• A background in healthcare (preferred)

Benefits

We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources to live their best life (both at work and at home):

• Highly competitive compensation (base salary + bonus + stock options)
• Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
• 100% of the premium cost of healthcare for you and 75% for your dependents
• $50/month for a gym membership
• $50/month for your cell phone bill
• $50/month for books
• 100% employer-paid life insurance coverage
• 401k Plan with company match
• Paid parental leave
• Optional: Short-term and long-term disability insurance
• Coworkers who create Slack channels like “sometimesiwetmyplants”

Company Description

Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities.

The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country.

Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.