[Hiring] Strategic Account Specialist @Schneider Electric

Role Description

This customer-facing position will provide order entry and customer support for a named list of targeted EOEM accounts for the $1B Power Products organization. Primary functions include:

• Order-based order management (MTS/MTO/CTO) including order entry and PBO (proposal based order entry)
• Statement resolution
• Claims
• Special price agreement (SPA) maintenance
• Quoting
• Expediting
• Customer website portal use
• Customer reports

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

What will you do?

• Interface with internal and external customers, coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.
• Accurately and expeditiously handle all customer complaints and inquiries, including status, production, delivery, and billing inquiries.
• Coordinate with customers regarding product selection, placement of order, delivery schedules, and expediting.
• Problem solve with customers to build relationships as a trusted advisor.
• Perform all order entry, order maintenance, open-order reporting, and facilitate customer order forecasts.
• Interpret customer requirements for low complexity configure-to-order (CTO) products, ensuring compatibility and competitiveness.
• Provide product information and perform product cross-referencing that may include basic technical knowledge.
• Utilize and maintain information in systems including bFO (Salesforce), S4, SE Advantage, MS Teams, and External Customer Websites.

Qualifications

• Bachelor’s Degree or 3-5 years related work experience.
• Well-developed verbal and written communication skills.
• Flexibility and ability to prioritize, work independently, and meet deadlines.
• Ability to maintain a good working relationship with people inside and outside the company.
• Customer Service Excellence (CSE), team player mindset, and can-do attitude.
• Strong mediation, negotiation, and facilitation skills.
• Good working knowledge of the MS Office 365™ applications; intermediate to advanced working knowledge of Excel is preferred.

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance.
• Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs.
• 12 holidays per year and 15 days of paid time off per year.
• Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Support development through performance discussions, global opportunities, and learning platforms like Coursera.
• Encourage collaboration, recognition, and an inclusive workplace.
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.