[Hiring] Telehealth Coordinator I @CorVel Corporation

Role Description

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment. Please note this is a non-clinical role.

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this role is Monday - Friday, with the following shift: 1:30 PM ET - 10:00 PM ET.

Remote positions require a quiet, designated work environment that adheres to our privacy and HIPAA standards.

This role has voluntary and mandatory overtime opportunities; Holidays are required on a rotating schedule. Holidays include:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Thursday/Friday
• Christmas Day

This role requires a wired access to a broadband internet network with a minimum bandwidth of at least 80Mbps.

Essential Functions & Responsibilities:

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received.
• Coordinate and schedule X-ray appointments.
• Responsible for data entry and verification of details in the system for appropriate and timely order submission.
• Provide quality telephonic and email customer service including inbound and outbound messages.
• Receive and respond to daily emails and correspondence.
• Identify, analyze, and solve problems outside of standard processes.
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes.
• Additional duties as assigned.

Qualifications

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel.
• Strong attention to detail with a high commitment to accuracy.
• Bilingual language skills preferred.

Requirements

• High School Diploma or GED required.
• 2 years of experience in an office environment preferred.
• 1 year of similar, relevant experience preferred.

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes:
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).