[Hiring] Technical Support VA @Hunt St

Role Description

We are looking for a technically inclined and customer focused Technical Support & Virtual Assistant to support our gaming PC customers. This role combines hands-on PC troubleshooting with customer communication and general virtual assistant tasks. You will play a key role in ensuring smooth order processing, accurate technical support, and a positive customer experience before and after purchase.

• Verify customer identity from orders via email or phone to help prevent fraudulent transactions
• Respond to customer emails related to technical support for gaming PCs
• Troubleshoot common PC issues including no display, no POST, driver issues, Windows problems, BIOS settings, and performance concerns
• Provide clear, step-by-step technical guidance to customers with varying levels of PC knowledge
• Assist customers with pre-purchase and post-purchase technical questions related to components and compatibility
• Handle live chat support and occasional phone support when required
• Escalate complex technical issues with clear documentation and context
• Accurately document customer interactions, troubleshooting steps, and resolutions
• Perform general virtual assistant tasks as needed, including contacting customers about stock changes, identifying pricing errors or website bugs for QA/QC, and completing warranty related data entry such as customer details, serial numbers, and products
• Stay up to date with current gaming PC hardware trends including CPUs, GPUs, RAM, and motherboards
• Follow internal support processes, response standards, and documentation guidelines
• Work closely with technical and operations teams to resolve issues efficiently

Qualifications

• Fluent in written and spoken English
• Aged 20 to 35 years old, male
• Strong personal interest in gaming PCs as a hobby, with hands-on experience building or troubleshooting systems
• Previous customer service experience is highly preferred but not required
• Practical technical experience with PC hardware and troubleshooting is more important than a formal customer service background
• Confident and professional communicator via email, live chat, and phone

Requirements

• This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
• This is a remote role that will be set up as an independent contractor engagement.
• To ensure alignment and transparency, successful candidates will be expected to disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Benefits

• Compensation range: $1200 - $1500 AUD / Monthly