Technical Support VA @Hunt St
Customer Service
Salary aud 1,200 - 1,5..
Remote Location
Job Type contract
Posted 2mths ago

[Hiring] Technical Support VA @Hunt St

2mths ago - Hunt St is hiring a remote Technical Support VA. 💸 Salary: aud 1,200 - 1,500 per month 📍Location: Philippines

Role Description

We are looking for a technically inclined and customer focused Technical Support & Virtual Assistant to support our gaming PC customers. This role combines hands-on PC troubleshooting with customer communication and general virtual assistant tasks. You will play a key role in ensuring smooth order processing, accurate technical support, and a positive customer experience before and after purchase.

  • Verify customer identity from orders via email or phone to help prevent fraudulent transactions
  • Respond to customer emails related to technical support for gaming PCs
  • Troubleshoot common PC issues including no display, no POST, driver issues, Windows problems, BIOS settings, and performance concerns
  • Provide clear, step-by-step technical guidance to customers with varying levels of PC knowledge
  • Assist customers with pre-purchase and post-purchase technical questions related to components and compatibility
  • Handle live chat support and occasional phone support when required
  • Escalate complex technical issues with clear documentation and context
  • Accurately document customer interactions, troubleshooting steps, and resolutions
  • Perform general virtual assistant tasks as needed, including contacting customers about stock changes, identifying pricing errors or website bugs for QA/QC, and completing warranty related data entry such as customer details, serial numbers, and products
  • Stay up to date with current gaming PC hardware trends including CPUs, GPUs, RAM, and motherboards
  • Follow internal support processes, response standards, and documentation guidelines
  • Work closely with technical and operations teams to resolve issues efficiently

Qualifications

  • Fluent in written and spoken English
  • Aged 20 to 35 years old, male
  • Strong personal interest in gaming PCs as a hobby, with hands-on experience building or troubleshooting systems
  • Previous customer service experience is highly preferred but not required
  • Practical technical experience with PC hardware and troubleshooting is more important than a formal customer service background
  • Confident and professional communicator via email, live chat, and phone

Requirements

  • This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
  • This is a remote role that will be set up as an independent contractor engagement.
  • To ensure alignment and transparency, successful candidates will be expected to disclose any existing ongoing roles or client work.
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Benefits

  • Compensation range: $1200 - $1500 AUD / Monthly
Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support VA @Hunt St
Customer Service
Salary aud 1,200 - 1,5..
Remote Location
Job Type contract
Posted 2mths ago
Apply for this position
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Interview Scheduled
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remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 147,291 Remote Jobs
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