[Hiring] Technical Support Specialist Level 1 @Centric Software

Role Description

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
• Serve as a liaison between departments to ensure smooth, on-time project execution.
• Assist in internal process improvements and documentation.
• Participate in structured training programs to gain technical knowledge and product expertise.
• Support project managers in customer-related activities and planning.

Qualifications

• Strong communication skills, both written and verbal.
• Organized, detail-oriented, and able to manage multiple priorities.
• Curious, adaptable, and eager to grow in a technical environment.
• Basic understanding of or interest in SaaS, enterprise software, or cloud platforms.
• Comfortable working independently in a remote setting.
• Located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones.

Requirements

• Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1).
• Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond.

Benefits

• Equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.