[Hiring] Technical Support Specialist - Atomic and Molecular @Agilent Technologies

Role Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations.
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Typically, at least 1-2+ years relevant experience.

Requirements

• Travel Required: 75% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support

Benefits

• This job has a full time weekly schedule.
• Includes the option to work remotely.
• Pay ranges are determined by role, level, and location.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: Agilent Careers