[Hiring] Technical Support Specialist @Braiins

Role Description

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role.

• Knowledge of the bitcoin mining industry is welcomed.
• Prior experience with customer support or hands-on bitcoin mining operations is a plus.
• You will be the critical link between our clients and all other company departments.
• Work within the ICT time zone.
• Primary focus on Braiins OS (Linux-based bitcoin mining firmware) and Braiins Manager (cloud-based solution for monitoring and controlling bitcoin mining operations).
• Work in cmd.exe, use Ubuntu and Linux command line, navigate API setups, and remotely connect to clients’ networks.
• Contribute to both public and private knowledgebases for effective knowledge sharing.
• Help clients install, configure, and troubleshoot issues regarding our products while educating them on features.
• Day-to-day contact with significant players in the bitcoin mining industry addressing their Braiins-related needs.
• Engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing to service improvements.
• Willingness to travel to data centers to onboard and support clients on-site is a plus.

Qualifications

• Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
• Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture, and performance.
• Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.
• Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.
• Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices.

Requirements

• Perfect English proficiency and excellent communication skills.
• Ability to communicate effectively in writing and through client calls on a daily basis.
• A strong technical background with experience in bitcoin mining and a desire to learn technical aspects of Braiins products.
• Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources.
• Willingness to work during weekends and outside traditional working hours is a plus.

Benefits

• Full-time position with flexible working hours and the possibility to work remotely.
• Options to work as an Employee or Freelance.
• Work on long-term projects with a highly skilled and reputable team.
• Career growth opportunities inside the company based on talent and performance.
• Make a difference helping to change the landscape of bitcoin mining.