[Hiring] Technical Support Specialist @Circle Cardiovascular Imaging

Role Description

The Technical Support Specialist will provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region. The regular working hours for this position are scheduled between 8:00am to 5:00pm local time; however, due to the nature of the position, this position may cover other time zones.

The candidate will seek to excel at solving customer problems, analyze, categorize, and prioritize customer issues, provide consultative services on customers’ system infrastructure, and facilitate optimal cardiology and radiology workflows. This position is actively engaged in clinical production troubleshooting, and the ability to shift priorities easily and effectively is critical to success in the role.

The Technical Support Specialist will report to the Senior Manager, Global Solutions and Support.

Qualifications

• Outstanding leadership, collaboration, and interpersonal skills.
• Professional presence and behavior with the ability to handle diverse situations.
• Outstanding listening, comprehension, and clear, concise, and grammatically correct oral and written communication skills in English.
• At least 5 years’ experience in previous support roles, preferably within the realm of the medical imaging sector.
• Experience with cardiology and/or radiology workflows is desirable.
• A solid understanding of providing support for Windows desktops, Mac desktops, and Windows Servers.
• A solid understanding of LAN and WAN networking, switching, routing, and firewalls.
• Experience with medical industry software and hardware is highly desirable; DICOM, PACS, and HL7.
• Experience with system software/technologies such as virtualization (VMWare, Citrix), GPUs, Linux, and LDAP/Active Directory.
• Familiarity with JavaScript coding is desirable.
• Detail-oriented with excellent follow-through skills.
• Ability to thrive in both self-directed and collaborative team environments.
• Experience in introducing multi-user software systems in enterprise environments is mandatory.

Requirements

• Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time.
• The candidate will be expected to participate in an on-call rotation for customer support.

Benefits

• Competitive compensation and vacation.
• Flexible working arrangements.
• Employee Wellness Program.
• Professional development and tuition reimbursement program.
• Gratifying internal recognition/kudos programs.
• Annual salary review – based on company and individual performance.
• Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued.