[Hiring] Technical Support Representative @Shaw

Role Description

Shaw Industries is looking for a Technical Support Representative for both our commercial and residential businesses. This position will require a combination of skills including hands-on floor installation experience and strong communication/interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel.

Responsibilities

• Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner.
• Engage customers in all applicable end use environments.
• Support sales reps with projects providing technical support on product, installation, and performance.
• Support business on job starts.
• Serve as an inspector for field project situations, analyze and offer solutions to problems, and make recommendations for corrective action.
• Prepare inspection reports, product reviews, and other related documents promptly.
• Approach field situations as training opportunities to leave behind knowledgeable resources.
• Discuss advanced installation techniques in detail and defend opinions verbally and in writing.
• Support training efforts and sales events with customers and sales associates on product and installation methods.
• Willingness to cross train to obtain product and installation knowledge of all flooring products.
• Train Level 1 & 2 Tech Reps to maintain industry leading talent.
• Plan and supervise test installations; assist R&D and corporate quality in development of new products.
• Identify and recommend local resources capable of assisting the field service effort.
• Schedule travel and coordinate appointments with customers.
• Follow Shaw Travel and Departmental procedures and be a good steward of resources.

Qualifications

• High School diploma or GED.
• Minimum of 5 years of Commercial Flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
• Sheet goods, heat welding, and flash coving experience are a plus.
• Carpet installation experience and/or professional certifications are a plus.
• Strong communication, presentation, and training skills.
• Ability to translate technical information into practical guidance.
• Support sales efforts by building credibility and understanding customer needs.
• Possess leadership abilities and exemplify professionalism.
• Maintain confidentiality of sensitive issues and proprietary information.
• Self-motivated with good organizational and time management skills.
• Adaptable and willing to accommodate sudden changes in schedule.
• Ability to travel by car and air unassisted.
• Work in a plant environment near automated equipment.
• Lift and carry up to 100 pounds.
• Determine pattern repeats, color variations, and shade variations.

Requirements

• Build Trusting Relationships
• Coach and Support
• Influence Others
• Deliver Compelling Communication
• Demonstrate Good Judgement
• Plan and Organize

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM.

Company Description

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.