[Hiring] Technical Support Representative @Forescout Technologies Inc.

Role Description

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build defenses that keep civilization running smoothly in an increasingly connected world. For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

• Work with the Development teams to design and support our security products and platforms.
• Provide guidelines and best practices for DevOps, Continuous Delivery, Automation and Software delivery best practices within our development teams.
• Rolling out major changes and provide Tier 2/3 support during maintenance windows.
• Support a SaaS service which may require irregular work hours at times and on call support during North American business hours.
• Document day-to-day activities in our ticketing system.
• Perform capacity planning and operational activities as we grow for our key infrastructure services.
• Mentor Associate and Jr Engineers.

Qualifications

• 6+ years of hands-on experience with deploying and integrating complex systems with a variety of operating system environments.
• 4+ years of experience with a leading cloud vendor (Azure, Google Cloud Platform or Amazon AWS).
• Advanced scripting experience required (e.g. bash & python).
• Must be comfortable and capable with Kubernetes and kubectl to deploy, manage and troubleshoot workloads.
• Familiarity with DevOps tooling for development and deployment (e.g. Docker, Jenkins, helm, terraform).
• In-depth experience with running production workloads (e.g. Monitoring, capacity planning, new service deployments, pod debugging).
• Strong written and verbal communication skills.
• Strong skills working with remote teams in different timezones.
• Excellent and proven analytic and troubleshooting skills for problems that span multiple domains (applications, network, system).
• Undergraduate degree in Computer Science, Computer Engineering or equivalent. An Advanced degree is a plus.

Benefits

• Visionary leadership, continuous learning, and career development are central to our success.
• Diverse and inclusive culture empowers collaboration, innovation, and meaningful impact on global security.
• Competitive compensation and benefits.
• Recognition for those who take initiative and contribute fully.
• Exciting opportunities to grow alongside our business.

Company Description

Our Mission: To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.

Our Vision: A world where every cyber asset is seen, secure and compliant.

• One Team – We all work together, and we all win together.
• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big problems.
• Customer Driven – We listen, we learn, and we make it right.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.