[Hiring] Technical Support Engineer @Hamilton Medical

Role Description

Here, your work has real impact. Every improvement you make supports better respiratory care for patients around the globe.

• Leading and developing Technical Support project groups and expert teams across Hamilton Medical and medin Medical
• Overseeing Technical Support activities in the CIS region, including Russia, while ensuring compliance with quality standards and regulatory requirements
• Monitoring the timely execution of technical projects and field actions, including upgrades, updates and FSCAs
• Supporting and developing global partner engineers to ensure high-quality technical support and effective use of tools, systems and processes
• Ensuring partner engineers are trained and certified in accordance with applicable policies, procedures and health & safety requirements
• Collaborating closely with Sales, Marketing, Product Care and Regional Management to support commercial activities and cross-functional projects

Qualifications

• Minimum of 5 years of experience in Technical Support or Technical Service within the medical technology industry, ideally in roles such as Support Engineer or Senior Service Engineer
• Bachelor's degree in Biomedical Engineering, Electrical Engineering or a comparable qualification with a strong technical affinity
• Proven technical expertise in electronics, electromechanics and/or biomedical engineering, including field support and technical service experience
• Experience in troubleshooting and interpreting device diagnostics, ideally for mechanical ventilation systems
• Experience in planning and delivering technical service trainings for customers and international teams
• Strong customer and partner relationship management skills with the ability to identify needs and deliver effective technical support solutions
• Fluent English and Russian language skills, both written and spoken; additional languages are an advantage
• Willingness to travel internationally (up to 30%)
• The position can be based anywhere across Europe.

How to apply

Learn more about career opportunities at Hamilton at Jobs | Hamilton Medical.

Do you share our values and feel at home in a cooperative, innovative, and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also purposeful work and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at [email protected] with the following details:

Reference: JR-5937/Contact: Sarah Vennekate

Applications by post or e-mail can unfortunately not be considered.