[Hiring] Technical Support Engineer @NetFoundry

Role Description

NetFoundry is looking for smart, energetic people who are aspiring to work on some of the world’s latest technologies in the field of software-defined networking. Selected candidates will be given equal learning opportunities to build their career path at NetFoundry.

The candidate is expected to work as a technical support engineer for NetFoundry, a leading Zero Trust NaaS provider operating globally. The candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant software-defined network operations. The candidate should have proven expertise in working within a team for Network operational support and remediation activities.

• Accountable for resolving service issues affecting customer experience
• Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure
• Support, maintain & improve customer experience
• Resolve or escalate incidents/problems/SR per established procedures
• Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards

Qualifications

• A minimum of a bachelor’s Degree is required in Engineering/computer science, preferred
• 0-2 years experience performing various tasks in Network Operations and Troubleshooting
• 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc
• Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
• Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc
• Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc
• Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
• Excellent communication skills, both written and verbal with excellent presentation skills
• Candidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred
• Knowledge of AI and prompts to work with AI tools such as Claude

Desirable Skills and Experience

• Preferred candidate with strong Software-defined networking and cloud security experience from SDWAN/Cloud-based security solution providers (Product organizations)
• Knowledge of scripting language like Python, Ansible, tools like Jenkins, Terraform, etc will be an added advantage
• Good knowledge of Incident Management/Change management/Problem Management processes
• Experience working in a globally distributed team

Benefits

• Fully remote with flexible working hours
• Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits
• Employer-paid Life & AD&D
• Paid Holidays
• Unlimited PTO
• Technology Stipend
• Electronics Allowance
• SWAG Allowance
• Learning and Development Budget