[Hiring] Technical Support Engineer @SafeBreach

Role Description

SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.

Qualifications

• 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts
• Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
• Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
• Experience with case management and ticketing tools (e.g., Salesforce, Jira)
• Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

Requirements

• Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
• Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
• Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
• Contribute to root cause analysis and recommend process improvements
• Create and maintain knowledge base articles, and contribute to internal training and enablement
• Collaborate closely with engineering, technical operations, product management, and quality assurance

Benefits

• Excellent growth opportunities: Make an impact and advance your career
• Fully remote work and flexible PTO
• Highly competitive salary and equity grants
• Health, dental and vision insurance
• Generous parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program