[Hiring] Technical Support Engineer @Motorola Solutions

Role Description

At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active.

Key Responsibilities:

• Customer Implementation & Support:
  • Configure and support complex hardware and software systems deployed in public safety customer environments.
  • Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism.
  • Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• System Diagnosis & Optimization:
  • Troubleshoot and analyze intricate system-level software, networking, and third-party components.
  • Identify root causes of application failures and implement corrective measures to prevent recurrences.
  • Maintain continuous operational availability of local and remote customer implementations.
• Technical Collaboration:
  • Work effectively as a self-directed technical resource and as a highly collaborative team member.
  • Share domain knowledge regarding application behavior and database performance with internal engineering groups.
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms.
• Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls.
• Deep knowledge of relational database query writing, optimization, and SQL Server indexing.

Requirements

• Technical Expertise:
  • Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments.
  • Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks.
  • Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules.
• Professional Experience:
  • Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues.
  • Client Engagement to represent the organization and manage customer relationships with high professionalism.
  • On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!