[Hiring] Technical Support Engineer @FL3XX

Role Description

We are looking to hire a Technical Support Engineer based in North/Central America to join our growing remote team. This is a customer-facing role focused on helping operators successfully use the FL3XX platform, troubleshoot issues, and support more technical topics such as APIs and third-party integrations. This is not a software engineering role, and no coding is expected. Instead, we are looking for someone who is technically curious, highly organised, customer-orientated, and comfortable working with modern SaaS systems and technical troubleshooting.

• Support customers with operational and technical questions related to the FL3XX platform
• Investigate and troubleshoot reported issues
• Assist customers and partners with API and integration-related inquiries
• Analyze logs, requests, payloads, and platform behavior to help identify root causes
• Coordinate closely with Product, Engineering, and Customer Success teams
• Clearly explain technical topics to both technical and non-technical users
• Help document recurring issues, workflows, and best practices
• Contribute to improving the overall customer support experience

Qualifications

• Strong technical curiosity and problem-solving mindset
• Experience in SaaS support, technical support, or customer-facing technology roles
• Comfortable working with APIs, integrations, and web-based systems conceptually
• Ability to read and understand API documentation and request/response structures
• Experience with tools such as Postman, browser developer tools, Jira, HubSpot, or similar platforms is a plus
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Business aviation experience is a strong plus

Requirements

• Fully remote position
• North America-based candidates only
• Independent contractor / 1099 engagement
• Full-time

Benefits

• A smart, fun, international, and motivated team to work with
• The opportunity to work with an industry-leading platform that powers business aviation operations worldwide
• An opportunity to take part in fairs and conferences
• Strong focus on your personal and professional development, with access to the latest tools and technologies
• Flexible working arrangement. This is a remote position with lots of flexibility
• A supportive team and an innovative, fast-paced work environment