[Hiring] Technical Support Engineer @SupportYourApp

Role Description

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver high-quality technical support services to enterprise B2B clients via emails;
• Join a global support team and offer on-call assistance for critical issues as required;
• Troubleshoot complex technical issues and escalate as needed;
• Acts as the primary technical contact during the life-cycle Live events;
• Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
• Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

Qualifications

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in Tier 2 technical support, preferably in enterprise SaaS environments;
• Proven ability to diagnose and resolve complex technical issues quickly;
• Ability to work with clients to understand their issues and provide efficient solutions;
• Proficient in using ticketing systems like Zendesk, Jira, or similar platforms;
• Experience with customer onboarding and platform integration;
• Experience in customer onboarding, troubleshooting, and platform integration;

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (will be a great plus);
• Proficiency in reading and writing scripts in Python, Bash, or JavaScript (will be a great plus).

Benefits

• Fixed schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.