[Hiring] Technical Support Engineer @wxrks

Role Description

You will be the specialist who dives deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing. We are looking for someone eager to evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes.

The "AI-Ready" & Investigative Profile

• Be an Investigator: Don't just fix the symptom; use logs and monitoring to understand the root cause.
• Accelerate with AI: Utilize tools like Copilot, Gemini, or Cursor to explain anomalous code behavior and suggest optimized fixes.
• Focus on Solutions: Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team.

Your Responsibilities

• Full Stack Bug Fixing: Diagnose and resolve bugs in Java 18+ APIs (Spring Boot) and Vue.js interfaces.
• Stability Maintenance: Implement targeted performance improvements in existing modules.
• Quality Delivery: Create automated tests (unit/integration) to ensure resolved bugs do not return (regression prevention).
• Data Analysis: Perform PostgreSQL queries and ElasticSearch lookups to track reported inconsistencies.
• Technical Documentation: Keep the knowledge base up to date with the solutions found.

Qualifications

• Currently pursuing or have completed a degree/technical course in IT, Computer Science, Systems Analysis, or related fields.
• Minimum of 2 years in customer service or technical support (experience with software/SaaS products is a plus).
• Solid knowledge of Java 18+ and the Spring ecosystem (Boot, Data).
• Basic to intermediate experience with Vue.js.
• Understanding of SQL (PostgreSQL) and curiosity regarding ElasticSearch queries.
• Familiarity with AI tools for development acceleration.
• Knowledge of JUnit, Mockito, or other QA tools.
• Advanced English (Mandatory) – you will communicate with people worldwide.
• Excellent writing skills in both Portuguese and English, with the ability to explain technical topics.
• Comfort in communicating with both clients and internal teams.

Requirements

• Concepts of Observability (CloudWatch, Grafana).
• Knowledge of messaging systems (Kafka) for flow debugging.
• Previous experience with Python for simple task automation.

Benefits

• Contract Type: Independent Contractor (PJ)
• Compensation: $5-6/hour
• Birthday day off
• Compensation plan
• 100% Remote work (freedom to work from anywhere).

Company Description

Headquartered in Silicon Valley with a global team distributed across several countries, our technology solves the complexity of managing translations at scale. With our context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results - all backed by enterprise-grade hosting and security.