[Hiring] Technical Support Consultant @SupportYourApp

Role Description

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding technical support via chats and emails, phone calls;
• Troubleshoot complex technical issues and escalate as needed;
• Act as the primary technical contact during the life-cycle live events;
• Escalate incidents clearly, including impact, timeline, and reproduction steps;
• Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
• Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

Qualifications

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support role;
• Experience as Tier 2 Technical Support Engineer;
• Outstanding problem-solving abilities, and a customer-focused attitude.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
• Proficiency in reading and writing scripts in Python, Bash, or JavaScript.

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.