[Hiring] Technical Support Agent @Aviso Edge

Role Description

The Technical Support Agent will:

• Be the Human Behind the Tech. Deliver a standout customer experience as a first point of contact for users via phone, email, and live chat in both English and Spanish.
• Make the Digital Experience Seamless. Help users navigate registration, logins, account setup, course access, product activation, and other platform features with clarity and ease.
• Think Like a Tech Detective. Investigate technical glitches, account challenges, and platform questions. Connect the dots, dig into available resources, and find smart solutions tailored to each user’s needs and technical comfort level.
• Navigate the Digital Ecosystem. Move confidently between support platforms, CRM tools, knowledge bases, FAQs, and product documentation to uncover answers and resolve issues efficiently.
• Own It. Solve It. Follow Through. Take responsibility for customer concerns from start to finish. Keep users informed, set clear expectations, and move with purpose to deliver timely resolutions.
• Turn Complex into Clickable. Break down technical concepts into simple, actionable steps. Guide users through product features and digital workflows in English and Spanish, making every interaction feel intuitive and effortless.
• Document Like a Pro. Keep CRM ticket organized, accurate, and actionable. Capture key details, troubleshooting steps, outcomes, and follow-up needs so every interaction creates a clear path forward.
• Protect the Platform and Its Users. Follow established workflows, quality standards, and compliance requirements while handling confidential information with discretion and care.

Qualifications

• Bilingual Communication That Connects. Strong command of both English and Spanish, written and spoken.
• Digital Fluency Is Your Superpower. Comfortable with technology and quick to learn new platforms.
• A Natural Problem-Solver. Curious, resourceful, and analytical.
• Process-Smart and Detail-Driven. Understand the importance of following established workflows.
• People Skills Meet Tech Skills. Patient, approachable, and empathetic.
• Cool Under Pressure. Composed and able to prioritize effectively.
• Communication with Intention. Listen closely and provide clear updates.
• The Details Matter. Take pride in clear documentation and thoughtful follow-through.

Requirements

• Ability to work from an authorized state within the US.
• Pass online assessments measuring reasoning, decision-making, and behavioral strengths.
• Pass a background check and drug test.
• Pass online training class to become certified to work in the role.
• Must work a minimum of 20 hours each week once training certification is completed.
• Able to adapt to customer needs and provide optimal service.
• If selected for hire, agents must reserve a seat in the required certification training class by submitting a refundable $50 deposit.
• If selected for hire, agents must pay $50 for their background check.

Benefits

• Work remotely from any of the allowable states.
• Enjoy free online training for several weeks from home.
• Work flexible hours after successful completion of training course.
• Compensation of $14/hour after training certification.

Company Description

Aviso Edge, Inc. is a business process outsourcing firm dedicated to helping organizations adapt, optimize, and grow especially when additional workforce capacity is needed.