[Hiring] Technical Support Administrator @Osprey Charging Network

Role Description

Are you a problem solver? A fixer? Do you thrive in a fast-paced environment? We’re looking for a Technical Support Administrator who has the initiative, drive and troubleshooting skills to diagnose and resolve issues efficiently. This role sits between a traditional L1 and L2 support position, meaning you will handle a mix of straightforward and complex customer service, site & charger related issues ensuring excellent service to our users.

• Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting.
• Acting as the first point of contact for queries but with the expertise to go beyond basic troubleshooting.
• Diagnosing, analysing, and resolving issues efficiently while knowing when to escalate.
• Working independently while being an active team player in a collaborative environment.
• Documenting solutions and improving processes to enhance future support efficiency.
• Providing feedback on recurring issues and contributing to continuous improvement efforts.
• Managing shift-based work to ensure users receive support when they need it.

Working Hours & Shift Preferences

• 3 weekdays 9am-5pm
• Saturday & Sunday 9am-5pm

Qualifications

• Excellent verbal and written communications skills.
• Proficiency in Salesforce or other CRM tools is a plus.
• Passionate about exceptional customer service with previous experience.
• This is a dynamic and hands-on role, requiring an open mind and desire to learn about the EV industry and educate our customers.

Benefits

• Competitive salary bonus
• 25 days annual leave
• Private Medical Insurance (after the successful completion of probation)
• Salary Sacrifice Schemes including EV, nursery, SIPP etc.
• Season Ticket Loans, Tech Loans
• Flexible Bank Holidays
• Learning and Development Opportunities
• Ability to grow in your role and the Operations Department