[Hiring] Technical Success Manager @Zscaler

Role Description

We are looking for a Technical Success Manager to join our team. This is a remote role based in Germany reporting to the Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What you’ll do (Role Expectations)

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction.
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
• Anticipate challenges, provide proactive recommendations, and mitigate risks.
• Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices.
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner, operating with integrity and a passion for the mission.
• You are a problem-solver, focused on finding solutions to challenges.
• You are a high-trust collaborator, ambitious for the team and embracing ongoing feedback.
• You are a learner with a growth mindset, actively seeking feedback for personal development.

What We’re Looking for (Minimum Qualifications)

• Native/bi-lingual German language proficiency.
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management.
• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR.
• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS.

What Will Make You Stand Out (Preferred Qualifications)

• Experience utilizing AI-powered customer success platforms or predictive analytics tools.
• Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations.
• In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!