[Hiring] Technical Services Tech @NCR Corporation

Role Description

Remote Technical Services Tech (I) is responsible for supporting projects within the portfolio to conclusion.

• Assist and support the appropriate Project Team in engagement activities with CI’s and other internal or external project stakeholders to ensure the project is delivered in alignment with agreed objectives and requirements.
• Applies knowledge of broad work area procedures and activities.
• Utilize knowledge systems and repositories provided by NCR, customer, or vendors to identify and apply solutions to known problems.
• Takes ownership of issues until resolution.
• Responsible for the escalation of issues to other support centers where specialist personnel are available when no known solution can be identified.
• Retains ownership of all escalated problems/issues through to resolution and ensures that NCR Management is informed if resolution to a problem will take longer than anticipated.
• Selects appropriate procedures to resolve issues which may involve uncommon variations.
• Gathers and verifies incoming documentation through various channels, escalating issues where appropriate.
• Accountable for accurate and timely progress and issue tracking, reporting, and utilizes tracking database; e-mail or any other chosen collaboration system to report events and changes.
• Performs support tasks over phone calls, e-mail, or tickets and service requests from clients and field engineers.
• Remotely resolves issues with a remote resolution opportunity, dispatch or redirect to appropriate teams using established process for resolution.
• Uses tools to remotely access customer equipment to perform support tasks, resolve issues, apply configuration.
• Follows solutions outlined in the knowledge database.
• Verifies resolution of problem with the customer and records information into the database.
• Works to anticipate internal and external client needs and commits to customer satisfaction.
• Monitors and reacts to events for all customers.

Qualifications

• Fluency in English language (both written and spoken)
• Willingness to work in shifts
• Problem solving skills
• Team player and people oriented

Requirements

• Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.