[Hiring] Technical Service Representative @IFF

Role Description

Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products. The role is based in Mumbai, India (Remote role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

• Conduct trials at our customers' plants to demonstrate Value Proposition of our enzymatic solutions.
• Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers.
• Lead Troubleshooting activities at plants to support customer expectations.
• Build strong connection and business relationships across all levels with our customers.
• Lead Technical part to customize solutions for commercial launches.
• Proactively work with various internal stakeholders such as Sales Managers, Application team and Channel Partner to provide optimized solutions to meet customer expectations.
• Support Sales Team in developing Key Account Plans and execution.
• Provide feedback to Application team regarding current and future needs/expectations of customers in the market, to help Application team to develop new products to stay ahead of the curve.
• Create future market scenarios to identify current and future customer needs leading to New product and Application opportunities.

Qualifications

• Master’s or Bachelor’s Degree in Alcohol Technology, Chemical Engineering, Chemistry or any other relevant discipline.
• Minimum 6-10 years of experience in Technical Services, R&D, Application role in Fermentation Alcohol Industry.
• Strong knowledge of Grain Alcohol industry.
• Thorough understanding of Grain Alcohol manufacturing process and plants.
• Aptitude to assimilate data & perform analysis to create scenarios, ability to develop new approaches to test solution, comfortable in asking questions.
• Excellent negotiation and customer relationship management skill.
• Demonstrated ability to work in matrix environment with different business leaders and cross functional teams.
• Excellent English communication and presentation skills.
• Willingness to travel extensively, at least 50% within India.

Requirements

• Knowledge of the Carbohydrate Processing industry will be an added advantage.
• Meticulous, self-driven, tolerance for ambiguity.
• Flexible approach to realign with the changing needs of organization as well as customers.

Benefits

• Multinational and supporting environment
• Health insurance
• Training opportunities
• Learning and development programs