[Hiring] Technical Service Coordinator @Talented People

Role Description

Are you an experienced Field Service Engineer or Technical Support Engineer looking to move away from hands-on engineering into a fully remote technical role? We are looking for a technically minded and organised individual to join a busy service operations team as a Technical Service Coordinator. This is an excellent opportunity for someone with a background in mechanical, electrical, hydraulic or equipment engineering who wants to utilise their technical knowledge in a home-based position, supporting field engineers and customers remotely.

• Receive and manage incoming technical service calls and customer enquiries.
• Diagnose and troubleshoot equipment faults, providing remote technical support where possible.
• Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.
• Prioritise urgent breakdowns and monitor outstanding service calls.
• Support engineers with technical queries while they are out on site.
• Coordinate urgent spare parts orders, deliveries and stock replenishment.
• Monitor engineer van stock to ensure the correct parts are available.
• Keep customers updated on engineer attendance and repair progress.
• Maintain accurate service records and ensure jobs are followed through to completion.

Qualifications

• Previous experience in a technical, engineering, maintenance or field service environment.
• Good understanding of mechanical, electrical or hydraulic equipment.
• Confident diagnosing faults and providing technical advice over the phone.
• Strong organisational skills with the ability to coordinate multiple priorities.
• Excellent communication and customer service skills.
• Comfortable using IT systems, Outlook, Excel and Microsoft Teams.
• Self-motivated and confident working independently from home.
• Experience within coffee machines, vending, beverage equipment, catering equipment or similar service industries would be advantageous but is not essential.

Benefits

• 100% remote working from home anywhere in the UK.
• Opportunity to move away from hands-on engineering into a technical support and coordination role.
• Occasional visits to head office in Hoddesdon, Hertfordshire.
• Opportunity to utilise your existing technical knowledge and engineering experience in a different environment.