[Hiring] Technical Implementation Coordinator @Apptad, Inc.

Role Description

The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with our digital solutions so we can ultimately achieve our adoption objectives.

Duties and Responsibilities

• Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication.
• Participate in information gathering to fill in any gaps of necessary information for technical implementation to begin.
• Track completed and pending implementations and regularly update key stakeholders for visibility.
• Ensure resources are assigned to implementation projects and executing in a timely manner.
• Mitigate implementation challenges as they arise by working with the client and/or Quest teams (sales, customer service) to clear blockers.
• Perform solution configuration as needed (depending on the product assigned).
• Provide post-implementation support ("hypercare") to clients for a temporary window between key milestones of implementation complete and support team handover.
• Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration.

Qualifications

• 3 or more years of product/solution implementation.
• Healthcare experience.

Requirements

• Technical product customer service.
• Healthcare technology industry experience.
• Lab industry experience.

Company Description