[Hiring] Technical Resource Center Analyst @Hitachi

Role Description

The Technical Resource Center Analyst provides first-level technical support, troubleshooting, and problem resolution for Hitachi, Ltd. employees and systems.

• Respond to and resolve technical support requests received via phone, email, and ticketing system.
• Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues.
• Escalate complex or unresolved issues to appropriate senior technical staff or specialized support teams.
• Document all support interactions, resolutions, and troubleshooting steps in the IT service management system.
• Assist with user account management, password resets, and access control.
• Provide basic guidance and training to users on common software applications and IT procedures.
• Monitor IT systems and infrastructure for potential issues and proactively address them where possible.
• Participate in creating and updating technical documentation and knowledge base articles.
• Adhere to IT policies, procedures, and security best practices.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-2 years of experience in a technical support or help desk role.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with IT service management tools (e.g., ServiceNow, Jira Service Desk).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality service.
• Ability to work independently and as part of a team in a fast-paced environment.
• CompTIA A+, ITIL Foundation, or equivalent certifications are a plus.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• A sense of belonging, autonomy, freedom, and ownership while working alongside talented people.